STORE POLICY

Privacy & Safety

At Terra Collective we are committed to protecting and respecting your privacy. This information is provided to detail how personal data collected is used. We collect your personal data when you place an order, sign up for our marketing communications or browse our website. The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:

Take your orders, process your payments and deliver the items you have purchased
Provide any additional services you have requested, such as our marketing communications
Give you access to services reserved for registered users, such as Wish Lists and product alerts

Under the Law, we must have a valid reason to collect your data. In most cases, we will process your data because we have a contract with you e.g. to deliver your purchases, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications may be of interest to you if we have your consent to do so, or if you are an existing customer where we have an interest updating you with new products and services. You can opt out of sales and marketing communications from us at any time.

Terra Collective is committed to keeping your details private and protecting your personal information. Any information collected in relation to you is kept secure. We do not pass on, sell or swap any of your personal details. Your information is used to identify your orders or provide you with current promotions and communication.

Cookie Policy

Cookies are used to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. We do not store persistent cookies on your computer.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser.

The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.

An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

How to reject or opt out of receiving cookies:

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party.

Payment Methods

We accept Visa, MasterCard and American Express cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to terracollective.com.

Please note, payment is only debited from your card at time of dispatch.